Business Help Desk

BUSINESSES 

The Revenue Management and Customer Care Sub-directorate of Budget and Treasury Directorate have established the following sections to assist business: 

Business Help-desk in the Customer Care Section - The purpose of this Help Desk is to provide more efficient service to all businesses within the Nelson Mandela Metro and out-of-town businesses who have accounts with NMBM. This help-desk give assistance with municipal account queries and account-related enquiries. 

 

Business Collection Team in the Debtor Management Section to negotiate affordable re-payment terms for the repayment of arrears owing to NMBM.

 

CONTACT DETAILS

BUSINESS HELP-DESK

BUSINESS COLLECTION TEAM

 Delre Miller : Business Help Desk Consultant

Ph: 041-506 1788

Cell: 071 470 5792

Fax: 041-506 1304

Direct fax: 086 577 2812

e-mail: bushelpd@mandelametro.gov.za 

Felicia Noah : Business Collection Team Section Head

Ph: 041 506 1828

Cell: 079 490 0467

e-mail: fnoah@mandelametro.gov.za

 


RE-PAYMENT ARRANGEMENT TERMS ON OFFER IN TERMS OF COUNCIL’S APPROVED DEBT COLLECTION POLICY FOR BUSINESS ACCOUNT HOLDERS: 

Where allowed, the business must convert to a pre-paid metering system (where possible) and the following arrangement may be concluded:
  • Arrears up to R50 000.00: A down payment of 50%, or such variation approved by the Chief Financial Officer: Budget and Treasury, of the amount in arrears (current account excluded).
  • A maximum monthly repayment period of 12 months, with a minimum monthly instalment of R1 000.00 per month or three (3) months current account whatever is the greater, plus payment of the current account.
  • Arrears exceeding R50 000.00: A down payment of 50% is required and must be referred to the delegated officer (Assistant Director: Debtor Management) for affordable repayment instalments.
  • The down-payment indicated above cannot be waivered but can be negotiated. 

DEPOSIT POLICY FOR BUSINESSES (NON-DOMESTIC CONSUMERS)

 Small Businesses  

  • Deposit amount between R500 and R10 000.
  • 50 % of the deposit required to be paid in cash and the balance in up to twelve equal interest free instalments.
  • Deposit will be reviewed every six months to be equal to two an half times the average monthly consumption. 

Medium Businesses  

  • Deposit between R10 001 and R50 000.
  • 60% of the deposit required to be paid in cash and the balance in six equal interest free instalments.
  • Deposit will be reviewed every six months to be equal to two an half times the average monthly consumption. 

 Large Businesses  

  • Deposit required in excess of R50 000. 
  • 60% of the required deposit to be paid in cash and the balance in six equal monthly interest free instalments. 
  • Deposit will be reviewed every six months to be equal to two an half times the average monthly consumption. 
  • Deposits of current businesses who default will be reviewed every six months to be equal to two an half times the average monthly consumption. 

Builders/Plumbers opening an account in their name during construction period - deposit will be reviewed monthly to be equal to two an half times the average monthly consumption:

SERVICES

CHARGES

Credit electricity meter

            R   500,00

Water

            R   500,00

Sewerage

            R   200,00

Refuse

            R   100,00

Total

            R1 300,00

 

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