Customer Care Centres - Accounts & Billing

The following Customer Care Centres are open to the public from 8:00 to 15:30:

 

 

  1. Mafana Sekhaya Gqobose (old City TREASURER). Govan Mbeki Avenue, Central, Port Elizabeth
  2. Korsten office, Abette Street, Korsten (at Traffic Department & Library opposite Livingstone hospital)
  3. Uitenhage office, Uitenhage City Hall
  4. Thusong Centre Motherwell, corner Maku Road and Tyirirha Street, NU4B
  5. New Brighton, Ntshekisa Road
  6. Kwanobuhle, Pono Tini Road, next to Fire Station 
  7. Despatch Centre at Despatch Townhall
  8. Cleary Park office in the Cleary Park Shopping Centre  


The following services are offered at these centres:

 

 

  • Assistance to the Poor (ATTP) application & queries
  • Arrangements to repay arrears in terms of Debt Collection policy
  • IVR (automated telephone system) registration
  • Water Rebate application

 

 

 

 

  • Estate Late project - Free transfer of property for surviving ATTP beneficiaries
  • Property rates rebate applications
  • Property valuation certificate
  • Copies of municipal statements 

 

 

  • Address changes
  • Account balance enquiries
  • Municipal account payments
  • Pre-paid electricity purchases

 

Replies sent from Monday to Friday, 8:00-16:30: Accounts Call Centre on tel 041-506 5555 is operational with 50% of operators from 8:00-16:30 and calls are taking longer to be answered

No manual meter readings can be accepted, and readings must be submitted by way of an automated facility.

Please note that the account must already be registered to submit readings by way of any of the following automated platforms: -

1. Download the NMBM Mobile Application from Google Play or App Store onto your cell phone and register on the App. A pin number will be sent to you by SMS and the relevant pin can be used to submit readings via your cell phone.
2. NMBM website: Go to Account Services (IVR) under the e-services tab. A pin number will be sent to you by SMS, which can be utilised to submit readings on your cell phone or on the website
3. Telephonically: Please dial ?041-506 5528 and use your pin to submit your reading/s on the automated menu by using the same pin as indicated above.
4. Once registered, a monthly SMS will be sent requesting the reading within 5 days from receiving the SMS. Do not submit the reading before the SMS is received or the reading will not be processed.

 

Please use WireIt and IVR to purchase prepaid electricity from your cell phone or request a statement to be emailed to you.

Click on the image to view the brochure Click on the image to view the brochure Click on the image to view the brochure
IVR and Accounts Services
Wire-it brochure Payment relief options

 queriesReplies sent from Monday to Friday, 8:00-16:30  
An automated response will be sent from the Budget and Treasury Directorate’s Customer Care Section to confirm that your e-mail/query has been received and is receiving the necessary attention.

We will attempt to reply to your query within 10 working days.

For tracking purposes, you will receive a written confirmation within 10 working days, informing you of the status of the query.

Kindly note that the Customer Care Section of the Budget and Treasury Directorate only attends to municipal account-related queries, but all non-account-related queries will however be forwarded to the relevant Service Directorate for attention. This could potentially result in feedback being delayed.

Monday to Friday 8:00 - 16:30
Tel: 041 506 5555
Fax: 041 506 1304
customercare@mandelametro.gov.za

Register for the online IVR Account Application

IVR Account Application queries:
ivrhelp@mandelametro.gov.za

NMBM Mobile APP Assistance:
ivrhelp@mandelametro.gov.za

IVR APP Registration form

Statement request:
statement@mandelametro.gov.za

Submit meter reading:
mreader@mandelametro.gov.za

Submit proof of payment:
cashall9@mandelametro.gov.za

Residential Account Queries:
customercare@mandelametro.gov.za

Business Account Queries:
bushelpd@mandelametro.gov.za

PHONE SERVICES OFFERED:

Monday to Friday 08:00 – 15:30

Municipal Account Queries Helpline

Tel 041-506 5555

Municipal Account Queries Fax:
Tel 041-506 1304

Pre-paid electricity purchases:
Tel: 041 506 5524

Voluntary meter readings:
Tel: 041 506 5528

(audit in May & November)

Balance enquiries:
Tel: 041 506 5533

Copy of latest statements:
Tel: 041 506 5537

Change of postal address:
Tel: 041 506 5520

Service Delivery Call Centre:
Tel 0800 205050

Fraud and Corruption Helpline:
Tel 041-506 5522
ethics@mandelametro.gov.za

SERVICE DELIVERY CENTRE & FAULTY WATER METERS

24/7 Toll Free  :Tel: 0800 20 50 50

Email to: waterleaks@mandelametro.gov.za



ELECTRICITY FAULTS / QUERIES

Monday to Friday 8:00 - 20:00

Tel: 041 506 5595
eleccallcentre@mandelametro.gov.za

UNBLOCKING / RECONNECTING OF METERS
Monday to Saturday 8:00 - 18:00

Tel: 041 506 5555 and Fax your receipt to:
041 506 1442 or Email to:
reconnections@mandelametro.gov.za

AFTER HOURS UNBLOCKING /RE-CONNECTIONS:

Monday - Friday: 16:00 - 20:00
Tel: 041 506 1700 and Fax receipt to
041 506 1442

Saturday 8:00 - 18:00
Tel: 041 506 1700 and Fax receipt to
041 506 1442

Sunday 8:00 - 18:00
Fax receipt to 086 480 7458




 

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